Refund Policy

1. Overview

This Refund Policy explains how refund requests are handled for subscriptions and one-time credit-pack purchases processed through Paddle, our merchant of record.

2. Refund Window

Refund requests must be submitted within 14 days of the transaction date. After 14 days, purchases are non-refundable except where a different period is required by applicable law.

3. Subscriptions

Dexil subscriptions renew automatically until canceled. You may cancel at any time before the next renewal date to avoid future charges. Cancellation stops future renewals and does not retroactively refund charges outside the applicable refund window.

4. Credit Packs

One-time credit-pack purchases follow the same 14-day refund request window unless a different period is required by applicable law.

5. Refund Requests

To request a refund, use the billing or receipt links supplied by Paddle where available, or contact legal@dexil.ai with the account email, workspace name, purchase date, and reason for the request.

6. Processing

If a refund is approved, it will be processed through Paddle to the original payment method. Timing depends on Paddle and the underlying payment provider.

7. Chargebacks and Disputes

If you believe a charge is unauthorized or incorrect, contact us before initiating a chargeback where possible so we can investigate and attempt to resolve the issue promptly.